Dun & Bradstreet
Performance Evaluation |
| Farrington Associates was founded in
1994 to provide Information Technology Services. Since its inception FAI has established a
record of quality and responsive support to a growing customer base. A commitment to Quality and Customer satisfaction is what separates
FAI from the competition.
Dun & Bradstreet conducted an independent
"Past Performance Evaluation" on FAI. The results are outlined below:
Note: The performance rating scales is from 1 to 5.
1.0 represents the highest level of performance.
|
OVERALL RATING
(Overall satisfaction with performance) |
FAI
RATING |
INDUSTRIES
AVERAGE |
Timeliness – Delivery of Performance
(Delivery of product or performance of
service in promised time period)
|
1.19 |
1.34 |
Problem Responsiveness
(Responsiveness to a product or
service problem)
|
1.20 |
1.46 |
Quality of Purchased Product or Service
(Level of quality of purchased product
or service)
|
1.20 |
1.39 |
Total Cost
(Promised total cost of product or service
versus any additional incurred)
|
1.00 |
1.17 |
Technical Support
(Level of ongoing service to support or
enhance purchased products)
|
1.20 |
1.59 |
Delivery –Quantities
(Actual quantity delivered versus
quantity ordered)
|
1.20 |
1.32 |
Attitude of Supplier Personnel
(Attitude of supplier personnel about
supplier and toward customers)
|
1.10 |
1.20 |
|
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